Skip to content
FAQ
About products
Can I get fabric samples?
Sure! In our photos, we try to show the color as close as possible to the reality, but please take into account the difference in lighting in the house and the color rendering of the displays, color may differ slightly due to this. Therefore, we offer to send you fabric samples so that you can see them in reality and make your choice of color easier and more accurate.
Can I order a custom size or quantity of your products?
Yes, of course we are open to custom orders, please contact us for the details.
What type of closure is used for pillowcases?
We sew pillowcases in regular sizes with an envelope type of closure, and decorative ones with a zipper. We can also make any type of closure you want!
Can you make a duvet cover with different colors on different sides?
Sure, you just need to specify these colors in “Special instructions for seller” (while completing the order) and we will gladly make it for you!
Are there ties in the duvet covers to hold the duvet in place?
Yes, the duvet cover has 4 ties in the corners.
Do the curtain listings show the size of a window or a single panel?
The size options list shows the size of one panel, and the price is for a set of 2 such panels.
What size of curtains should I choose if I want them to have folds when they are closed?
In order to get the folds shown in our photographs, we advise you to choose an overall width of the curtains 2 times wider than the width of your window. If you want your curtains to be flat when closed, then choose the same curtains width as the window width.
About orders and shipping
Can I return a product, part of it, or replace it with another?
Please read our Returns Policy or contact us to resolve your issue correctly.
Which countries can you ship your products to?
We ship orders worldwide using a wide variety of postal services. Therefore, even if you are on another continent, this is not a problem for us!
How much does the delivery cost?
| USA |
| Shipping | Shipping cost | Delivery time |
| Standard | Free | 7-12 business days |
| Express | $12 | 5-11 business days |
| Canada |
| Shipping | Shipping cost | Delivery time |
| Standard | Free | 11-24 business days |
| Express | $12 | 6-8 business days |
| Australia |
| Shipping | Shipping cost | Delivery time |
| Standard | Free | 18-26 business days |
| Express | $12 | 6-11 business days |
| Great Britain |
| Shipping | Shipping cost | Delivery time |
| Standard | Free | 8-15 business days |
| Express | $12 | 6-10 business days |
| European countries |
| Shipping | Shipping cost | Delivery time |
| Standard | Free | 9-19 business days |
| Express | $12 | 8-14 business days |
| Other countries |
| Shipping | Shipping cost | Delivery time |
| Standard | $13 | 15-30 business days |
| Express | $20 | 6-19 business days |
If you need express shipping, please contact us to clarify the cost for your country.
How long does it take to make an order?
Usually an order is processed 3-6 working days, but it all depends on the size and complexity of the order (for example, if this is a custom order of an unusual shape, we will need some time to create a pattern for it, etc.).
How long does delivery take?
It depends on country where you are ordering from. Visit our page Shipping to check the delivery terms.
Is it possible to place a gift order?
Yes, we can arrange your order in a gift wrapping and attach a gift note, as well as send it directly to the address of the person who should receive the gift!
About fabric
Why linen?
- Has anti-allergic properties, it does not cause allergy or irritation. Therefore it is recommended for children and allergy suffers
- High bactericidal properties - flax suppresses harmful microflora, relieves itching and other inflammatory skin processes. Therefore it is recommend for people with problem and sensitive skin, dermatological diseases and asthmatics
- Linen products are very durable, their aesthetic value increases over time - linen becomes more soft and delicate after every wash
- Provides excellent thermoregulation: wicks sweat and heat from your body in the summer months and holds in heat during the cool months
- The touch of flax tissue to the human body contributes to an increase in blood levels of immunoglobulin A, which restores the immune system
- Products made of natural linen are organic and fully biodegradable
- Flax provides good ventilation of the skin, contributes to its intensive blood circulation, as well as reducing fatigue of the human body.
- Linen fabric well reflects the sun's rays, and retains ultraviolet light.
- Antistatic - flax can cope with radiation emanating from a variety of technical and electronic devices surrounding a person everywhere
- A decrease in radiation indices - flax makes gamma radiation less intense and dangerous.
What is the difference between cotton and linen sheets?
Cotton and linen are two similar products, yet they are quite different in their look, feel and properties. Cotton can be quite soft and silky straight out its packaging, whereas linen tends to be stiffer.
When washed and cared for correctly cotton sheets will last around 3-5 years, before showing signs of wear. Linen fabric, however, is really only starting to shine after 3 years of usage. It becomes softer with every wash and doesn’t break down as fast which is due to the higher moisture absorbency rate of the linen fibres. It is also naturally hypoallergenic which means sweat is less likely to break down the linen fibres, as it would in cotton. Unlike cotton, linen when cared for correctly has the potential to last up to 2-3 decades before needing to be replaced. Hence the reason people prefer to invest in high quality bed linen.
Why are linen products more expensive than, for example, cotton?
High cost is usually discussed when the price does not coincide with the value. In the case of flax, the value of the material is very high, and there are several reasons for this. Firstly, the production of fabric is a labor-intensive process that takes a lot of time, effort and resources. In the creation of flax, some of the operations are performed exclusively by hand, and this, in turn, of course, affects the final cost. Secondly, linen products are durable, so you don't have to constantly spend money on new ones. Thirdly, linen fabric has exceptional properties and is environmentally friendly.
What do gsm mean?
The density of a fabric is its weight in grams per square meter (gsm). The higher the value of this parameter, the more threads are used when weaving it, and the higher the density. Different materials have different standards. For example, the density of cotton fabrics ranges from 55 to 150 g / m2, linen - 130-230 g / m2, mixed fabrics - depending on the composition.
Dense matter has a greater number of threads, so the distance between them is minimal. This provides the fabric with increased strength and ability to hold its shape. In addition, the density of matter determines its ability to absorb moisture, thermal insulation and service life.
Why does linen have a lower thread count?
The linen fibre is derived from the middle of the flax plant, so it will be naturally thicker than the cotton bolls from the cotton plant. An average linen fabric used for sheeting has a thread count of between 80 and 150, which would be considered low for a cotton sheet. Cotton percale starts at around 200 thread count, a result of the finer yarns used. It is easier to fit a higher number of yarns into an inch if they are fine cotton. You can only fit so many bulky yarns into that same inch if they are linen, so the results can vary substantially.
The thread count is not an indication of quality, as linen fabric has a much lower thread count but is considered by many to be a far superior fabric quality.
How to wash linen products correctly?
- Machine washable at 40°C/104 F
- Use special powders for delicate wash and delicate wash mode
- Avoid using bleach containing chlorine
- Tumble dry at low heat and low spinning mode
- Wash separately or with similar colors
- No ironing required to preserve linen natural relaxed look
What does “stonewashed” linen mean?
Stonewashed linens are soft and hang beautifully. This is achieved through the process of washing the fabric in large machines with pumice or volcanic stones (usually) inside that bash and tumble the fabric’s fibres. As the weave loosens the fabric becomes more supple and soft, giving it that gorgeous drape and informal finish that we all love so much. There are alternative washes using enzymes in place of stones to prevent possible damage to the fabric.
How is the fabric dyed?
We don't dye fabric by ourselves, we use dyed fabric with eco certificates (OEKO-TEX certified fabric) which means that it was dyed with no harmful chemicals and with using less water than is usually needed to produce the fabric. So these dyes are environmentally friendly and completely harmless to people and health. And all this is controlled by the certificate.Where can I find information about dyes and OEKO-TEX certificates?
Links where you can read the rules regarding dyes and about OEKO-TEX certificates.
- www.avocet-dyes.co.uk/about-us/environmental-sustainability/oekotex
- gobabygo.eu/pages/what-does-standard-100-by-oeko-tex-mean
- www.oeko-tex.com/en/our-standards/standard-100-by-oeko-tex
How can I see your OEKO-TEX certificate?
Will our linen product fade and what can be done to prevent this?
You should expect your linens to fade over time as no harmful fixing agents (formaldehydes) are used in the dyeing process. Color fixers used in production are not harmful to your health and nature. It is a conscious choice for the fabric to be sustainable. It is difficult to predict exactly when this may happen. Our advice to extend the lifespan is proper care (use our tips here). Please note that fading refers mostly to very dark and bright colors, light and not bright ones won't noticeably change with time.
Why are my linen products shedding?
This is a natural process for softened linen, since excess fibers must be removed from the fabric at first. Although our products are pre-washed, you may need a few more washes and dryers to speed up the process. Please take into account that this excess does not harm your washing machine and does not affect your health in any way, as the fabric is hypoallergenic. It is also worth paying attention to the fact that darker and more saturated colors will shed a little longer than light ones, since they went through the coloring process more times.