Please keep invoices for parcel's weight or price verification.
Acceptable returns include:
+ Incorrect size received
+ Production defects (e.g., holes, faulty closures)
+ Wrong item shipped (e.g., sheet instead of duvet cover)
+ Incomplete orders (missing items)
+ Color discrepancies (e.g., wrong color name).
Returns are not accepted for:
- Color preference dissatisfaction* (check details below)
- Unnoticed wrong size orders (verify sizes before purchasing)
- Incorrect hanging type or closure ordered
- Fabric quality doubts** (check details below)
- Non-defective custom orders
- Changed mind about needing the item.
*The color from the photo may differ in reality due to the following reasons:
• Lighting in real life and photography may vary depending on the color rendering of your device's monitor
• Your specific lighting may differ from the lighting in our photographs (cooler or warmer)
• Colors of hand-dyed fabric may vary slightly due to complex dyeing process.
Please order fabric samples for accurate color choice
**
• The thickness or softness of the fabric isn't the same as you expected.
• Our linen is of the highest quality, but its true qualities are revealed after washing and about a week of use. It becomes significantly softer over time, so expect initial roughness.
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