Please keep invoices for parcel's weight or price verification.
Acceptable returns include: + Incorrect size received + Production defects (e.g., holes, faulty closures) + Wrong item shipped (e.g., sheet instead of duvet cover) + Incomplete orders (missing items) + Color discrepancies (e.g., wrong color name).
Returns are not accepted for: - Color preference dissatisfaction* (check details below) - Unnoticed wrong size orders (verify sizes before purchasing) - Incorrect hanging type or closure ordered - Fabric quality doubts** (check details below) - Non-defective custom orders - Changed mind about needing the item.
*The color from the photo may differ in reality due to the following reasons: • Lighting in real life and photography may vary depending on the color rendering of your device's monitor • Your specific lighting may differ from the lighting in our photographs (cooler or warmer) • Colors of hand-dyed fabric may vary slightly due to complex dyeing process. Please order fabric samples for accurate color choice
** • The thickness or softness of the fabric isn't the same as you expected. • Our linen is of the highest quality, but its true qualities are revealed after washing and about a week of use. It becomes significantly softer over time, so expect initial roughness.
Machine washable at 40°C/104 F
Use special powders for delicate wash and delicate wash mode
Avoid using bleach containing chlorine
Tumble dry at low heat and low spinning mode
Wash separately or with similar colors
No ironing required to preserve linen natural relaxed look
Please keep invoices for parcel's weight or price verification.
Acceptable returns include: + Incorrect size received + Production defects (e.g., holes, faulty closures) + Wrong item shipped (e.g., sheet instead of duvet cover) + Incomplete orders (missing items) + Color discrepancies (e.g., wrong color name).
Returns are not accepted for: - Color preference dissatisfaction* (check details below) - Unnoticed wrong size orders (verify sizes before purchasing) - Incorrect hanging type or closure ordered - Fabric quality doubts** (check details below) - Non-defective custom orders - Changed mind about needing the item.
*The color from the photo may differ in reality due to the following reasons: • Lighting in real life and photography may vary depending on the color rendering of your device's monitor • Your specific lighting may differ from the lighting in our photographs (cooler or warmer) • Colors of hand-dyed fabric may vary slightly due to complex dyeing process. Please order fabric samples for accurate color choice
** • The thickness or softness of the fabric isn't the same as you expected. • Our linen is of the highest quality, but its true qualities are revealed after washing and about a week of use. It becomes significantly softer over time, so expect initial roughness.
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